About Us
Eternity Healthcare Sdn. Bhd.
Established in 2007 and headquartered in Shah Alam, Eternity Healthcare is a dedicated medical healthcare provider specialising in cardiology, cardiac surgery, perfusion, and cardiac and general anaesthesiology.
We focus on delivering safe, reliable and clinically proven medical devices, consumables and services to hospitals across Malaysia, with patient safety and quality at the centre of everything we do.
Quick Facts
- Core Focus: Cardiac surgery, perfusion, ICU & anaesthesia
- Segments: Government & private hospitals
- Portfolio: Devices, consumables & technical services
- Approach: Total solution & value-added services
Our Mission
Committed to Safe, High-Quality Medical Care
Our mission is to provide high-quality medical supplies and services that support safe, effective and reliable patient care. We strive to ensure that every product and solution we offer meets stringent clinical and technical standards, with patient safety as our top priority.
We work closely with hospitals and healthcare teams to understand their needs, deliver responsive support and continuously enhance the quality and availability of critical care solutions.
Our Vision
Setting the Benchmark in Medical Supply & Service
Our vision is to be recognised as one of the leading medical supplies and service providers in Malaysia, setting the benchmark for clinical quality, technical competence and customer support.
We aim to build a sustainable, patient-centric business by expanding our portfolio in cardiology, cardiac surgery, perfusion and critical care, while introducing value-added services such as regular CME programmes and continuous feedback from our customers.
Core Competencies
Focused on Cardiac, Critical Care & Long-Term Partnerships
Eternity Healthcare builds its portfolio around specialised cardiac and critical care solutions, combining medical devices, consumables and services to support hospitals with sustainable, long-term partnerships.
Cardiology & Cardiac Surgery
Comprehensive solutions for cardiac operating theatres and cath labs, including heart–lung machines, ECMO systems, cannulae and related accessories.
- Cardiac OT equipment & workflows
- ECMO and perfusion technologies
- Cannulation and surgical accessories
Perfusion, ICU & Anaesthesia
Support for perfusion teams, intensive care units and anaesthesia services with monitoring, blood management and critical care solutions.
- ACT monitoring and coagulation systems
- Autotransfusion & blood management
- Clinical support during key procedures
Consumables, Services & Training
A strong base of medical consumables, technical services and CME programmes to ensure continuity, availability and continuous improvement.
- Medical disposables & daily-use supplies
- Installation, maintenance & troubleshooting
- Regular CME and training initiatives
Total Solution Provider
More Than Products — End-to-End Support for Hospitals
Eternity Healthcare positions itself as a total solution provider, combining medical devices, consumables, clinical expertise and technical services to support hospitals throughout the full lifecycle of their cardiac and critical care services.
Value-Added Services
We go beyond standard supply by providing value-added services designed to support hospital teams operationally, clinically and technically.
- Pre-sales consultation and solution design
- Support during installation, commissioning & start-up
- On-site clinical and technical support for key procedures
- Regular follow-up and performance review with hospital teams
Continuous Improvement & Feedback
We actively gather feedback from clinicians, perfusionists and biomedical engineers to continuously refine our offerings and service levels.
- Structured feedback loop with end-users
- Joint review of product performance and usage trends
- Recommendations for optimisation and upgrades
Organisation & Team
Driven by a Dynamic, Competent and Patient-Centred Team
Eternity Healthcare recognises that our greatest asset is our people. We bring together individuals with complementary strengths in clinical knowledge, technical competence, customer relationship management and business acumen to deliver total customer satisfaction.
Team Philosophy
Our team is built around collaboration, accountability and a shared commitment to patient safety and service quality. Each member plays a specific role in supporting hospitals and clinicians.
- Clinical support staff with hands-on experience in cardiac & critical care
- Technical personnel trained on installation, maintenance & troubleshooting
- Sales & customer support dedicated to responsive communication
People Development
We invest in our team through ongoing training, education and exposure to the latest technologies and best practices in medical care.
- Product and application training from principal partners
- Participation in workshops, conferences and CME events
- Structured onboarding and mentorship for new team members